1. What We Store
- Account: your name, email, company, sign-in records and organization settings.
- Connections: the QuickBooks or Jobber company name and ID, and encrypted OAuth tokens.
- Agent keys: hashed keys and their permissions. We never store the full key.
- Activity logs: tool name, time and result of each call, kept 90 days.
- Billing: Stripe customer and subscription IDs. Card details stay with Stripe.
We do not keep a copy of your QuickBooks or Jobber records. They pass through to complete each request.
2. How To Disconnect
- Open Connections in the app.
- Choose the connection and select Disconnect. Access stops right away and its stored tokens are removed.
- You can also remove Toolports from QuickBooks (Apps, then My Apps) or from Jobber’s app settings.
3. How To Delete Your Data
- Open Settings, select Delete Account and confirm.
- This disconnects every connection, removes stored tokens, agent keys and sign-ins, cancels billing and deletes your organization.
- Can’t sign in? Email hello@toolports.com from your account email and we will delete it for you.
4. Timeframe
- Disconnect and Delete Account take effect immediately.
- Email requests are completed within 30 days. We confirm by email when done.
- Activity logs are deleted 90 days after the call.
- Backups roll off on our providers’ schedules.
- Billing records we must keep for tax law are kept only as long as required.
See the Privacy Policy for more.